GENERAL TERMS AND CONDITIONS OF SALE – Aime Té
Last updated on May 7, 2021
1. Information about us
1.1 www.aimetestudio.com is a website operated by Marmerentafels BV (“We”, “us”, “our”). We are registered in the Dutch KVK under company number 74826603. Our registered address is Schapendreef 323, 3034ZL in Rotterdam, the Netherlands. Our VAT number is NL858414107B01.
2. Purchase and payment
2.1 You may place orders for Products with us by following the steps on our website. You acknowledge that by placing an order, and us accepting your order, you are obliged to pay for the products in that order.
2.2 The agreement between Marmerentafels BV and you as a buyer is established when you have accepted the conditions set by us and fulfilled. The absence of a signature does not affect the binding force of the offer and its acceptance. After receipt of your order, you will receive a confirmation from us by e-mail. This order confirmation by e-mail constitutes our acceptance of the order. When no confirmation email has been sent, the agreement is not yet in force.
2.3 Marmerentafels BV reserves the right to refuse an order or to subject it to additional conditions such as large orders, orders by minors, incomplete order procedures or problems with previous orders.
2.4 We can unfortunately not stop an order when it has been sent by us. If you have changed your mind about your order after it has been dispatched, you may refuse delivery or return the goods to us in accordance with the returns policy set out in clause 9 below.
2.5 The Seller retains ownership of all goods until payment has been made in full.
2.6 You must keep your contact details as registered by us up to date so that we may contact you about your order or the delivery of the Products.
3.1 All orders for products are subject to the availability of those products and the materials used to make the products. If for any reason the products you have ordered are not available or delivery may be delayed, we will notify you as soon as possible after receiving your order.
3.2 As soon as the products to be delivered have been delivered to the indicated delivery address, the risk, where it concerns these products, passes to the buyer.
4. Images and sizes of products
4.1 The images of the products on our website are for illustrative purposes only. Although we have done our utmost to display the colours accurately, we cannot guarantee that your computer will display the colours of the products correctly. The products delivered to you may differ slightly from those images.
4.2 Although we have made every effort to be as accurate as possible, dimensions such as weight, size and content as shown on our website are approximate only.
5. Prices of Products
5.1 The price of a Product shall be as indicated on our Website, except where there is an obvious error.
5.2 The price of a Product may change from time to time, but this will not affect any order accepted by us.
5.3 The price of a Product includes VAT (where applicable) but excludes any delivery charges which, where applicable, are added to the price of the Products and shown as part of the total price during the ordering process. For the relevant delivery charges for a Product, please refer to our Delivery page.
5.4 The Products listed by us may be incorrectly priced. We usually check prices as part of the order processing process. If the correct price of a Product is found to be lower than the price stated by us, we will charge you the lower amount when you dispatch the Product. If the correct price of the Product is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product to you, or decline to take your order and notify you accordingly.
5.5 If the mistake with the price is obvious and unmistakable and could reasonably have been recognised by you as a mistake, we are under no obligation to supply the Product at the incorrect (lower) price, even if we have sent you an order acceptance.
6.1 We accept payment by the methods of payment listed on our website. You must pay for the Products and pay all applicable delivery charges before the Products are delivered.
6.2 By placing an order with us through our website, you confirm that the payment details contained in your order are valid and correct.
7.1 We offer a delivery service in accordance with the delivery times indicated for each product on our website. Please note that delivery times are estimated times.
7.2 Please note that we only deliver to addresses on the mainland of Europe and that delivery to Islands is subject to additional delivery charges.
7.3 After purchase our delivery partner will contact you via the telephone number or email address you provided. Here is a delivery date agreed that will also be confirmed by e-mail. Although we make every reasonable effort to ensure that your products are dispatched and delivered within the expected timescales, we cannot guarantee that unforeseen problems with the product manufacturer or our delivery partners will not affect this. If we are unable to meet the expected dispatch or delivery date, we will contact you to arrange a new expected date.
7.4 Your delivery is completed when we have delivered the products to the address you provided. If nobody at the address can accept the delivery at the agreed delivery time we are forced to charge additional delivery costs.
7.5 It is your own responsibility to check and determine that you are fully capable of receiving the products ordered before placing an order with us. This includes ensuring that the products you have ordered can be brought into your chosen room without difficulty, that they will fit into that space, that they will fit through the door of your flat or room, that they can be transported up and down stairs and through doorways, and that there are no other problems which may make delivery difficult or impossible.
(a) Please note that if you are unable to receive the ordered Products due to such delivery problems, you shall bear the costs of returning the Products or arranging for their collection as described in clause 9.13;
(b) Alternatively, although not guaranteed, in certain circumstances our delivery partners may be able to offer you a special delivery service such as a lift service to address certain delivery issues, or you may be able to arrange for a third party to provide such services yourself. Please note that you will bear any additional costs imposed by our delivery partners or the third party engaged by you.
Please note that delivery is not always free of charge
– We always deliver free of charge to ground floor throughout the Netherlands and Belgium.
– For deliveries in other countries we charge shipping costs that vary depending on the country of destination.
– Delivery to floors where the table fits into a passenger lift is included. Is the customer wrong in his estimation? Then the extra costs are for you.
– Delivery of all our dining tables to floors without lifts is not included. For these, we ask that you provide a moving lift to the floor or it can be facilitated by our carrier for additional cost.
8. Risk and ownership
8.1 Ownership of the products passes to you when we have received in full all amounts due for the products, including shipping costs.
8.2 The Products are your responsibility from the moment you (or a third party other than the courier) take physical possession of the Products.
8.3 The use and maintenance of the products purchased by the Customer are your responsibility and cannot be recovered from the Seller.
8.4 The use of maintenance products purchased from us is at the customer’s own risk and any undesirable results cannot be recovered from the seller.
9. Cancellation, return and refund policy
Here is the English translation of the provided text:
9.1 We hope you are satisfied with everything you have purchased from us, but if you are not satisfied with your products, you can return them to us under the conditions stated below or otherwise in accordance with your legal rights.
9.2 You have the legal right to change your mind and terminate the agreement between you and us within 30 days of the delivery of your products without giving any reason (right of withdrawal). This applies to both pre-fabricated products and custom-made products.
Custom-made products include: all our products made of marble and our wooden tables.
The withdrawal is only valid if it is communicated in writing or by phone. This must be confirmed by both parties (customer & Aime Té Studio) within this specified period.
9.3 In the case of custom-made products, Aime Té Studio has the right to a compensation of 10% (with a minimum of 75 euros) of the total purchase amount if the termination is communicated later than 7 calendar days after purchase. This is to cover the damages incurred in the production process.
If the custom-made product has already been delivered, Aime Té Studio has the right to a compensation of 10% with a minimum of 150 euros in the Netherlands and Belgium, 200 euros in Germany, and 250 euros in Switzerland and the United Kingdom. This is to cover the damages incurred in the production process and transportation costs.
9.4 In the case of pre-fabricated products, only any delivery costs incurred will be charged if the product has already been delivered to the customer.
For the Netherlands, the following return costs (including VAT) apply in case of withdrawal/returns:
€100 for cabinets and sideboards
€100 for sofas
€75 for carpets
€10 per chair or item that can be returned by parcel post
€150 for cabinets and sideboards
€150 for sofas
€100 for carpets
€15 per chair or item that can be returned by parcel post
€200 for cabinets and sideboards
€200 for sofas
€150 for carpets
€25 per chair or item that can be returned by parcel post
For Switzerland and the UK:
€250 for cabinets and sideboards
€250 for sofas
€150 for carpets
€30 per chair or item that can be returned by parcel post
Any additional transport costs required to return the product are the responsibility of the customer. This includes costs incurred for a moving lift. These costs are deducted from the refund amount.
9.5 During the reconsideration period, we expect you to handle the received goods and packaging carefully. We can only accept the goods if they are returned in the original packaging.
9.6 The purchase amount will be refunded within 5 working days after the product has been checked by Aime Té Studio and found to be complete, unused, and undamaged.
9.7 If, after inspection, it is found that products with (user) damage have been returned, we reserve the right to charge costs. These costs are determined in accordance with the depreciation of the damage to the product. These costs are deducted from the refund amount.
10. Defective goods
10.1 You are obliged to carefully inspect the goods immediately after receipt. In doing so, you should check whether the goods supplied are in accordance with the agreement: Were the correct goods delivered? Do the goods delivered comply with the agreed quality requirements or – if these are lacking – with the requirements that may be set for normal use? If a visible defect or shortcoming is detected, you must report this to Aime Té within 7 working days after delivery. The costs of returning goods that do not meet the description of the offer are borne by Aime Té.
10.2 Please be careful with opening the packaging in which the products are delivered and if possible repackage the products in the original (or similar) packaging before returning the products to us.
11. Queries and Complaints
11.1 Complaints or disputes must be reported within 14 days of delivery. If the complaint is found to be justified, our liability shall be limited to the exchange of the goods. Any liability of the seller is limited to the amount actually paid for the order.
12. Warranty conditions
12.1 Marmerentafels BV provides a 2-year warranty on its products. This applies to factory defects and (sudden) breakages. For marble tables, the warranty becomes void if the table itself is moved to an address other than the initial delivery address. The handling of the warranty will be the responsibility of Marble Tables BV, except for the shipping costs incurred by the consumer to return the product to us.
The European Commission offers an online dispute resolution platform for consumers, which can be found at http://ec.europa.eu/consumers/odr/.