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5-year warranty

Fast delivery across Europe

Available from stock

Frequently asked questions

Aime Té Products

Can I choose a specific tabletop?

Unfortunately, we can’t provide this service. Our tabletops are packaged in solid wooden crates at the supplier and are delivered straight to our warehouse. Every tabletop is unique, but we are always in touch with our suppliers to make sure that our products stay consistent. If your tabletop doesn’t match your expectations, you can always return the product.

Do I have warranty on my products?

Yes you do! All our products come with a 6-year warranty. The warranty applies to ‘product’ defects such as sudden cracks (without a known cause) but does not cover self-inflicted stains.

Read more about the Right of Withdrawal & Returns in our Terms & Conditions

How do I know what table size is best for me?

We apply the following rule of thumb for our rectangular dining tables: you need 60cm for every dining chair you want to place on one side. Our standard 200x90cm tables are suitable for 3 dining chairs on each side.

For round tables, we recommend our 120cm tables for 4 chairs, 140cm tables for 6 chairs 160cm tables for 8 chairs.

Table frames

We only offer the frames as shown on our website.

Almost all of our frames are made of black powder coated steel. For dining tables it is 2.5 cm thick and for coffee tables 1.5 cm.

For some tables there are multiple colors of frames available. These are automatically shown within these specific products. It is not possible to order our frames in a different color than indicated.

Delivery & Returns

What is the delivery time of my product?

The delivery time differs per product and depends on the stock. You can see this within each product under the price at the time of ordering. When ordering multiple items, the product with the longest delivery time always applies, because we will deliver all items at once.

We always strive to meet the specified delivery times, however, it may happen that they vary slightly due to external factors. We will inform you in time of the exact delivery time, after which our carrier will contact you to schedule a delivery appointment.

What happens after I order?

Netherlands & Belgium

After your order, you’ll receive a confirmation e-mail. If we already have the table you ordered in stock, we’ll hand it over to our transport company on the next Thursday or Friday. The transport company will contact you a few days after the handover to discuss a delivery date. They’ll do so by e-mail and will give you several delivery options to choose from. If none of the options fit your schedule, you can always contact the transport company by phone to discuss a delivery date that suits you.

For backorders, we’ll notify you when we have your table in stock. The rest of the process will be the same, but the overall lead time will be longer.

Outside of the Netherlands & Belgium

After your order, you’ll receive a confirmation e-mail (week A). If we already have the table you ordered in stock, we’ll hand it over to our international transport company in week B at the latest. The international transport company will contact you by e-mail in week C with delivery options in Week D or E.

For backorders, we’ll notify you when we have your table in stock. The rest of the process will be the same, but the overall lead time will be longer.

No matter where you are and what table you’ve ordered, the delivery company will assemble the table and set it up in your living room. They’ll take all the packaging with them when they leave, so you can enjoy your new marble table right from the get-go!

Can I return my order?

You have the right to exchange or return your ordered items once within 14 days. Are you returning the complete order? Then we will return the purchase price to you within 14 working days. For a second exchange or return, transport costs will be charged.

Read our Terms & Conditions for more information.

Where does Aime Té ship its products?

We ship our products all over the mainland of Europe and the UK. Shipping to the Netherlands and Belgium is for free. Extra costs may apply when you order from another country. When you enter the country of destination in the checkout, the delivery costs will be calculated automatically. Is your country not listed in the checkout? Please contact [email protected] to check for the estimated quote and delivery time.

How much are the Shipping Costs?

Netherlands & Belgium:

– We always deliver free of charge to the ground floor throughout the Netherlands and Belgium.
– For delivery on floors where the table fits in a passenger lift, this is also free.
– Free delivery is not included for the delivery of all our dining tables on floors without n elevator. For this we ask you to provide a moving lift to the floor yourself or this can be facilitated by our transporter for an additional cost.

Other countries in Europe:

The delivery costs for countries outside of the Netherlands and Belgium differ per product and situation. This will be shown in the checkout and calculated on your delivery situation

Marble characteristics & maintenance

How do I protect my marble table?

Your table has a polished finish that gives it natural protection. However, we strongly advise using a sealer on the table to protect it against stains and superficial scratches. When using the sealer for the first time, we recommend applying several layers. Read more about Marble and the protection on the About Marble page.

Shop our Care Kits here

Is it normal for there to be minor imperfections on my table?

Marble is a natural product which makes it imperfect by its very nature. You’ll find imperfections such as small bumps, cracks or other minor blemishes in marble, which are known as “Taroli”. Despite the polished finish, these imperfections occur on practically every tabletop. “Taroli” are perfectly normal and are even registered as official characteristic of Carrara marble.

Read more about Marble on the About Marble page.

Will marble stain easily?

Marble is a porous natural stone. Acids or other fluids can leave matte stains or rings on your marble tabletop. This will mainly happen when you leave fluids on the table for an extended period of time. If you spill drinks or other fluid on your table, we recommend wiping it off with a moist cloth without any soap or cleaning agents, as they often contain acids themselves. We also recommend sealing your table with an impregnation agent every 6 months. For more information on how to apply the sealer, please look at the question: How can I protect my marble table?

Read more about Marble on the About Marble page.

Cleaning advice

When cleaning marble, avoid using aggressive acidic agents such as Glassex, Dreft and damp cleaning wipes. Rather, use green soap or a natural stone cleaner. Also make sure that no water remains by using a slightly damp cloth and wiping the table with a dry cloth immediately afterwards.

For advice on stain removal, please refer to our customer service. We work together with a recognized company specializing in the treatment of stains on natural stone and will refer you to it if desired.

Read more about Marble on the About Marble page.

Outdoor tables: finishing & maintenance

New in our collection: the designer outdoor tables made of marble or granite.

Our design outdoor tables are specially designed to be suitable for outdoor use. The tops are finished with a special coating which makes them weatherproof and resistant to changing weather conditions. The bases of the outdoor tables are made of stainless black steel, in the familiar design of Aime Té.

The garden tables do not need to be impregnated before use. To clean the garden tables, preferably use a soft brush or cloth with plenty of water and green soap. This makes your natural stone garden table in a jiffy clean again. Please note that you should not clean your garden furniture piece with hard objects such as a scouring sponge or brush, this will cause scratches.

Read more about Marble on the About Marble page.

Wood characteristics & maintenance

What wood quality does Aime Té use?

Our oak dining tables are made from high quality, durable European oak wood. In oak there are different types of quality, where we always use ‘1a and rustic 2/3’ quality which is the highest possible. The oak tables are finished with different color finishes where they are first stained, then primed and then finished with two components. Because of these factors, each oak dining table is free of sapwood and knots, does not require impregnation and is easy to maintain.

Our walnut dining tables are made from high quality, durable American walnut wood. In walnut wood there are different types of quality, where we always use ‘Super Prime’ quality which is the highest possible. The walnut tables are finished with a transparent color finish where they are first stained, then primed and then finished with two components. Because of these factors, each walnut dining table is free of sapwood and knots, does not require impregnation and is easy to maintain.

Read more about wood on the About Wood page.

What about wood and humidity, light and heat?

Humidity

Wood is a natural product that can shrink and expand. This is the result of varying moisture content. We call this the working of the wood. The drier the air, the greater the chance that the wood will shrink and crack. The more humid the air, the greater the chance that the wood will expand. This is a natural effect of the wood and cannot be remedied. However, you can minimize the wood’s movement by ensuring good humidity. As long as the relative humidity remains between 50-60%, the shrinking, cracking and expansion of the wood will be limited and the wood will be able to function normally. You can measure the air humidity with a humidity meter, also called a hygrometer

If the humidity is too low you can add water (vapor) to the air. This can be done by hanging water trays on the radiators so the water vapor spreads throughout the house. In winter, to maintain the right humidity level with the central heating on, about 4 to 6 liters of water must be evaporated. The most effective thing to do when the humidity in the house is not good is to install a humidifier. For already in the winter months the humidity is at its lowest.

Light

Wood will always discolor over time, the extent to which is different for each type of wood. The daylight in which the furniture is placed will determine the final color.

Heat

Never place wooden furniture too close to a heat source (e.g. radiators), this can cause cracks and warping. Also never place hot objects (pans, mugs, etc.) directly on the wood, this can cause white circles that are impossible to remove. Also do not place damp glasses directly on the wood, the moisture can cause black irremovable rings. Always use coasters.

Read more about wood on the About Wood page.

How do I maintain my wooden table?

Our wooden furniture is protected with a two-component lacquer. Wood with a lacquer finish can normally be cleaned with a soft, damp cloth as long as it is then wiped with a dry cloth. When the wood is finished with a matt lacquer, grease stains can be very noticeable. These stains can be removed by using a little soap. If these grease stains are stubborn, they can also be removed with benzene. Never use maintenance products with an abrasive effect. We also strongly advise against using wax-based products.

Note: a lacquer layer is sensitive to scratches. We therefore recommend that you be extra careful with the furniture. The damage is irreparable. For advice on stains we refer you to our customer service.

Read more about wood on the About Wood page.

How do I keep my wooden table beautiful?

Always use coasters and placemats when using a wooden table. This will prevent moisture or circles from soaking into the table. The moisture can cause black circles that are impossible to remove.

Never place wooden furniture too close to a heat source (e.g. radiators), this can cause cracks and warping. Never place hot objects (pans, mugs, etc.) directly on the wood, as these can cause white irremovable rings.

Read more about wood on the About Wood page.

Cleaning advice

Wood with a lacquer finish can normally be cleaned with a soft, damp cloth as long as it is then rubbed with a dry cloth. When the wood is finished with a matt varnish, grease stains can be very noticeable. These stains can be removed by using a little soap. If these grease stains are stubborn, they can also be removed with benzene. Never use maintenance products with an abrasive effect. We also strongly advise against using wax-based products.

Read more about wood on the About Wood page.

Payment

How can I pay for my order?

Aime Té accepts the following payment methods:

– Credit card
– Paypal
– Apple Pay
– Bank transfer (SEPA)
– SOFORT Banking
– iDeal
– Belfius Direct Net
– Klarna Afterpay

(Klarna Afterpay is available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Great Britain and the USA.)

Can I pay after I received my order?

You can, just choose the option “Klarna Afterpay” at checkout. Please note that this payment method must first be approved and authorized before we will process the order. Klarna Afterpay is available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Great Britain and the USA.

Would you like more information about Klarna Afterpay? Then visit: www.klarna.com . Is your order not approved by Klarna? Unfortunately we have no insight in why this happens. Please contact the customer service of Klarna.

Showroom

Can I see the products in real life?

Yes, you can! Just send us an email, WhatsApp us or contact us by phone to make an appointment. Our showroom is located at Oostzeedijk 236 (4th floor), 3063 BP Rotterdam, the Netherlands.

If you’re not living nearby just give us a call and we are happy to give some more information and show you our collection through Facetime .

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